Delivery Policy

Order Processing & Shipping Timeline

• Processing Time: All orders require 5 business days to be processed and prepared.
  
• Shipping Timeframe: Once processing is complete, your order will be shipped within 2–3 business days.
  
• Pre-Orders: Pre-orders will ship on the designated date
  
• Business Days: Our business days are Monday–Friday and do not include weekends or public holidays.
  

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please note that tracking numbers may take up to 48 hours to activate.

Estimated Shipping Times

Below are the estimated delivery windows after your package has been handed over to the courier, based on your location:

Shipping Disclaimers & Lost Packages

Address Verification: Please verify your shipping address is correct prior to completing checkout. We do not replace or refund orders that are unable to be delivered due to incorrect or incomplete addresses.

• Carrier Delays: We have no control over shipment delays, including warehouse processing, weather, or any other delay caused by the shipping carriers.
  
• Liability: Once your order has been shipped, we are not liable for lost, stolen, or missing packages as they are handled entirely by external courier parties.
  
• Lost/Missing Claims: If you believe your package is lost, stolen, or missing, we cannot directly refund or compensate you. Please contact and open a claim with the courier. Refunds or replacements cannot be considered until the courier has formally confirmed the parcel as lost or misdelivered.
  
• Delivered Status: We do not issue refunds for orders that have been scanned as "Delivered". Where a courier records a parcel as delivered—including deliveries marked as signed for, left in a safe place, or delivered according to the courier’s procedures—the delivery will be deemed complete unless the courier’s official investigation determines otherwise. If your tracking shows "Delivered" but you have not received it, please contact your local post office or courier to open a claim.
  

Terms of Agreement: By placing an order on our website, customers confirm that they have read, understood, and agreed to this delivery and lost parcels policy.